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General terms of sale Print

General terms of sale

The present terms of sale (TOS) are concluded between the company Éclat Minéral ™ which Head office is located at Mondelange, 21 Allée Edith Piaf -France, registered in the Trade Register of Companies of Thionville(France) under the number TI 513 468 272 below called " Éclat Minéral™ " and on the other hand, by any natural or legal entity wishing to proceed to a purchase via the web site of " Éclat Minéral ™ " called below " the buyer ".

Object

The present terms of sale aim at defining the contractual relations between Éclat Minéral ™ and the buyer and the conditions applicable to any purchase made on the retail website of Éclat Minéral ™, whether the buyer is professional or consumer.

The acquisition of the good or service through the present site involves an unconditional acceptance by the buyer of the present terms of sale.

These terms of sale will prevail over any other general or particular conditions not expressly approved by Éclat Minéral ™.

Éclat Minéral ™ reserves the right to modify its terms of sale at any time. In that case, the applicable conditions will be the ones current at the date of the order by the buyer.

Prices

The prices appearing in the catalog are prices including tax in euro taking into account the applicable VAT at the day of the order ; any change of the rate can be echoed on the price of products or services.

Éclat Minéral ™ reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order will be the only one applicable to the buyer.

The indicated prices do not include the costs of transport and packaging. They will be automatically calculated during your order, according to the weight and to your country of residence.

Shipping and packaging prices applied (fixed prices)

For France:

  • 3 euro TTC for for a less than 100g package (about 2 products)

  • 5,60 euro TTC for other packages

For Europe, and Switzerland:

  • 5 euro TTC for a less than 100g package

  • 16 euro TTC for other packages

For French Overseas:

  • 5 euro TTC for a less than 100g package

  • 12 euro TTC for other packages

Others regions ( International):

  • A 20-euro TTC fixed price is applied for all the orders.

If your country does not appear in the proposed list, thank you for contacting us.

Éclat Minéral ™ reserves the right to modify these conditions at any time.

Orders

The buyer who wishes to buy a product or a service must necessarily:

_ Fill the on-line order form by giving all the references of products or chosen services ;

- Fill the registration form of identification which will indicate the buyer’s shipping address, phone number and mail address(coordinates) or to give his customer's number if he has one ;

- Check all the order information and validate the order.

- Do the payment in the planned conditions

- Confirm the order and its payment.

The confirmation of the order entails agreement of the present terms of sale, the acknowledgment to have completed it wittingly and the renunciation to take advantage of its own conditions of purchase or of the other conditions.

All the supplied data and registered (recorded) confirmation will be worth proof of the transaction(deal). The confirmation will be worth signature and acceptance of the made operations.

The seller will communicate by e-mail confirmation of the registered order.

Retraction

The buyers, the non professional physical persons, benefit from a retraction period of seven days from the delivery order day to make return of the product for the salesman for exchange or refund without any penalty, with the exception of the shipping charges of return. Nevertheless considering the nature of products, we can not accept any returns of an opened or used product.

Terms of payment

The payment must be done together with the order.

Payments will be made by credit card or by an account Pay Pall; they will be realized by means of the secured system Pay Pall who uses the protocol SSL (Secure Socket Layer) so that the informations are coded by a software and so that no third party can acquaint with it during the transport on the network. (You can use your account Pay Pall or your bank card).

The account of the buyer will be credited at the time thee payment is confirmed.

Payments by check are accepted, however this method of payment involves an additional delivery time as the order will leave at the day of check reception.

A (recycled) paper Éclat Minéral ™ invoice will be attached to products, whatever the type of payment chosen.

Deliveries

The deliveries are sent at the address indicated in the order form.

The risks are chargeable to the buyer as from the moment when products left the premises of Éclat Minéral ™. In case of damage during the transport, the motivated protest must be formulated with the carrier the same day of its reception.

The delivery times are indicated as an estimation; if these overtake thirty days from the order, the sale contract can be cancelled and the buyer refund.

We make our possible to indicate on our product sheets " unavailable product " if that it is out of stock, whoever, unavailable article would be ordered, we shall inform you by e-mail. You can then choose to wait for the missing product, (we will indicate you an estimated delivery time) or cancel unavailable article or choose a partial delivery. The shipping cost of the second sending (with the missing product) would be then at our expense.

Indicative delivery time :

The deadline count from the reception of the payment. For any payment received before 11 am local time, the orders will be sent that very day. For a payment received after, the orders will be sent the next open day. The orders of Saturdays and Sundays, shall leave on Mondays.

The indicative deadlines of transport are:

- for France, 48 hours ( 2 working days)

- for Europe and Switzerland: 3 to 7 days working.

- for the rest of the world : 5 in 14 working days.

-Chronopost in metropolitan France: 1 working day

This information is purely indicative, and we cannot engage our responsibility on possible delays.

Guarantee

All the products supplied by the salesman benefit from the legal guarantee planned by articles 1641 and following ones of the Civil code.

In case of nonconformity of a sold product, buyer will return the product to the seller who will exchange or refund it.

A lot number is registered on each of our articles.

All the complaints, or requests of exchange or refund have to be made by mail way at the following address: Éclat Minéral 21 alée Edith Piaf 57300 Mondelange, France within thirty days counting of the delivery.

Responsibility

Éclat Minéral ™ in the process of on-line sale, is only bound by an obligation of means ; its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as loss of data, intervention, virus, break of the service, or other involuntary problems.

Intellectual property

All the elements of the site of Éclat Minéral™ are and remain the intellectual and exclusive property of Éclat Minéral ™

Nobody is authorized to reproduce, to run, to rerun, or to use whatever the reason should be, even partially, elements of the site as software, pictures, video or sound.

Any simple link or by hypertext is strictly forbidden without a written agreement delivered by Éclat Minéral ™

Archive – Proof

Éclat Minéral ™ will archive order forms and invoices on a reliable and long-lasting support constituting a faithful copy according to provisions of the article 1348 of the Civil code.

The registers of Éclat Minéral ™ will be considered by the parties as proof of communications, orders, payments and other transactions between the parties.

Confidentiality:

The meditative information is the object of an IT processing intended for Éclat Minéral ™. The addressees of the data are: Éclat Minéral ™

According to the french law " Computing and liberties " of January 6th, 1978 modified in 2004, you benefit from a right of access and from a rectification to the information which concern you, which you can exercise by sending you to Éclat Minéral 21 allée Edith Piaf, 57300 Mondelange-France.

You can also, for justifiable reasons, oppose to the data processing concerning you.

The treatment was automated by information, including that registered under the number NS-048 management of the e-mail addresses of the users of the site was the object of a statement to the CNIL on august 17, 2009

Regulation of disputes

The present on-line terms of sale are subjected to the French law.

In case of dispute, the Court of Paris will be the only competent one, notwithstanding defendants' plurality or appeal in guarantee.